Terms and Conditions - Kingfisher Lure & Brightside

Printer-friendly version

1. YOUR BOOKING
After making a reservation with us, the party leader must complete our booking form and sign on behalf of all members of the party that these booking conditions together with our general information have been read and accepted. The accommodation is booked solely for the use of the guests named on the booking form. The maximum occupancy as advised to us must not be exceeded.

To confirm your booking, we will require a non-refundable deposit of £100 per week within 7 days of our verbal confirmation of your arrangements. A higher deposit may be required for premium dates, or for longer stays exceeding 4 weeks. Your booking is confirmed once we have received your deposit and booking form, and the confirmation receipt has been issued by us.

2. PAYING THE BALANCE
The balance of your rental cost and security deposit is payable 8 weeks prior to your arrival. Where payment in full has not been made by this date, we reserve the right to cancel the booking and cancellation charges as detailed to follow, will apply. If you book within 8 weeks, we will require full payment at the time of booking.

3. PRICE GUARANTEE
All prices are subject to change without notice. Rentals paid for IN FULL at the time of booking will not be subject to any increase or surcharge.

4. WHAT'S INCLUDED
You have use of the property including all gas, electricity, water and linen. Your holiday home is available from 4.00PM on the day of your arrival. We ask that you vacate the property by 10.00AM on the day of your departure, leaving it in a tidy condition to enable our cleaners to prepare for our newly arriving guests.

5. SECURITY DEPOSITS
We understand that accidents do happen, but we do ask that you inform us of any defects or breakages as soon as possible and pay for the repair or replacement so that neither you nor the following guests are inconvenienced.

A security deposit of £150 will be payable by you when the balance is due.
This charge will be held to cover or part cover any breakages, excess cleaning costs or damage to the property. The deposit will be returned within 30 days of the end of the rental period subject to inspection by the management company, less any deductions to cover the cost of replacement or repair. Costs in excess of this amount will be invoiced and payable in full immediately.

6. CHANGING YOUR BOOKING
Any amendment to a confirmed booking may incur a charge of up to £20 as an amendment fee. Changes within 8 weeks may result in additional cancellation charges.

7. CANCELLATION BY GUESTS
In the event of your needing to cancel, the following conditions will apply:

12 weeks or more prior to departure - Deposit
8 weeks or more prior to departure - 50% of the total charge
less than 8 weeks - 100% of the total charge

8. CANCELLATION BY US
We will refund all monies paid, providing it does not arise for reasons of 'force majeure'.

9. FORCE MAJEURE
No liability can be accepted for events, which are 'force majeure'. These include, but are not limited to war, threat of war, riots, civil commotion, terrorist activities, industrial disputes, technical difficulties with transportation, natural or nuclear disaster, fire, adverse weather conditions or other events outside our control.

10. LIABILITY
We accept no liability whatsoever for any injury or loss sustained by guests or any other visitors to the home, or for any loss or damage howsoever caused to any property brought to the premises.

11. IN CASE OF COMPLAINT
While it is unlikely that you should have a complaint about our holiday home, occasionally things do go wrong. If you have a problem during your stay, you MUST inform us immediately and we will endeavor to rectify the matter. We will not accept liability for any dissatisfaction or other complaint not reported to us during your stay.

12. INSURANCE
It is vital that you have adequate comprehensive insurance cover for you and all members of your party. Check that any policies you are considering do in fact cover you for rented accommodation booked independently of travel arrangements. Under no circumstances will the owners be responsible for loss of life, personal injury, medical expenses, accidents or forfeited deposits or damage to property and/or motor vehicles howsoever caused. Tenants and their guests are recommended to insure against these risks. This agreement is subject to English law.

13. WEB SITE
Our web site is a guide to the quality and description of our holiday home and facilities. Changes to facilities or furnishings may be made without notice. No liability is accepted for unintentional errors, mistakes or omissions, which may arise as a result of subsequent changes.

14. DEPARTURE DOCUMENTATION
Approximately 30 days before your arrival, we will send you details, giving directions to the cottage and information on key collection.

15. PETS
No pets are allowed on the premises.

16. SMOKING
For the comfort of all our guests our cottage is a NO SMOKING home.