Statement related to Covid-19 (also known as Coronavirus)


Updated 4th June 2020


We are all coming to terms with and adapting to the situation caused by the coronavirus and it is having a dramatic effect on all of our lives.

Following the statement by Boris Johnson on 23rd March 2020 (see statement here), we are responding to do our bit to avoid the spread of Coronavirus, to protect our guests, our support team, the wider community in Norfolk and the UK.

The UK Government has extended the travel restrictions, including self-catering accommodation, until Saturday 4th July 2020.


Purpose of statement


The purpose of this statement is to provide information on how the current situation affects your holiday with Wroxham Cottage.  We will not be providing advice regarding the virus or how to stay safe.  To get this advice, please refer to government, NHS and BBC news websites:

Government Guidance for Coronavirus

NHS Guidance

BBC News

We will update this policy as the situation changes. There is a Frequently Asked Questions (FAQ) at the end of the page, which we will be adding to, as required.


Background to this statement


On 23rd March 2020 Boris Johnson said, “we have been asking people to stay at home during this pandemic.”  The restrictions put in place also limit travel to holiday destinations. This has now been extended to 4th July 2020.


What does this mean for you?


We are not taking bookings for holidays starting before Monday 4th July 2020.

If you are due to stay with us, we are varying our standard Terms and Conditions as follows:

  1. If your holiday starts prior to 3rd July 2020 you can postpone and rebook for a later date within 13 months of your original holiday dates.
    • At the rate applying to your new week.  See our website for details or available dates and rates
    • We are waiving our standard admin fee of £25 for amending these bookings
    • If the rate is different by less than £10, we will not request an extra payment
    • If the rate is different by £10 or more, any difference will need to be paid directly to ourselves (even if you came via an agency site)
    • When rebooking, you will need to book for the same number of days or a greater number.
  2. If your holiday starts on or after 4th July 2020 we are planning to open.
    • Therefore, you should pay your final holiday balance when due. If the due date has passed, please pay this now.
    • It is possible that the travel restrictions may continue beyond 4th July  If this happens we will write to you again and explain the options available to you.
  3. If you just choose to cancel your holiday, then our standard Terms and Conditions apply


If you wish to contact us


As you will appreciate, lots of people are contacting us. So that we can best respond to you, please use this email address below, including a contact number and we will get back to you as soon as we can.

This e-mail address is being protected from spambots. You need JavaScript enabled to view it

We are asking you to contact us directly, as this is easier and faster than using an agency messaging system, also we will most likely need to speak to you.


What happens if I cannot travel due to Covid-19?


If you are unable to travel due to contracting Covid-19 at the time of your holiday or having been advised to self-isolate on the official advice of the UK Government, please contact us in the first instance. We will discuss the options with you and provide you with the necessary documentation to allow you to make a claim using your travel insurance where you have taken out this option.


Travel Insurance


If you decide to cancel for another reason, you may be able to claim your travel insurance depending on where you are travelling from and when you took out travel insurance.


And finally, to help us help you....


We understand the concern you must feel given the current situation and disappointment that your holiday maybe postponed.  However, we must all play our part in limiting the spread of this virus for the sake of everyone.

Once we are through the current situation, we look forward to welcoming you again to enjoy the Norfolk Broads.

We hope that you, your family and friends continue to stay safe and keep well.



Frequently Asked Questions (FAQ’s)


This section is based on questions we have been asked by our guests and will be updated as we get more questions.


I have a holiday booked, can I still go?

On 23rd March 2020, the government issued the instruction that non-essential travel should be avoided.  Therefore, currently, you will not be able to travel to your holiday destination.

We do not know when this restriction will be lifted, so would advise you to monitor the news and return to this page, as we will update it further.


Can I change my holiday dates if I have a booking BEFORE 3rd July 2020?

Yes, we are helping guests to rebook for a date within 13 months of their original holiday dates.  We have waived our normal admin fee to rebook.


Can I change my holiday dates if I have a booking on or FROM 4th July 2020?

I am sure that we are all hoping that the lockdown will be eased and that it will be possible to have a holiday in self-catering accommodation, so we are planning to be open.


Should I pay the balance of my holiday?

If you have a holiday from 4th July onwards (including those with a start date of 3rd July), yes please pay your final holiday balance when due. If the due date has passed, please pay this now.


Am I covered by travel insurance?

You should check with your insurance provider.  If you are, we can provide a letter confirming your holiday dates and the amount you have paid.


Can I just cancel and get a refund?

We hope that when the situation improves you will still want to holiday with us and have something to look forward to, therefore, we are not offering refunds.


Why is the rate for my new dates different?

The price for your booked holiday is based on the dates that you selected and our 2020 rate.  Our rates change throughout the year and we apply a small increase each January.  This is a standard practice for all companies in the travel industry, as prices are generally higher where there is greater demand.

Your new dates may be for a more expensive or cheaper period. 

  • If the rate is different by less than £10, we will not request an extra payment
  • If the rate is different by £10 or more, any difference will need to be paid directly to ourselves (even if you came via an agency site)


You can view our rates here on our website for 2020 and 2021.  Wroxham Cottage Website


How is this affecting Wroxham Cottage and your team?

Some of you know us and some of our team, as you have been staying with us for many years and have been kind enough to ask after us.

We are a small, family run business made up of 2 brothers and our wives, employing 6 local people who do the cleaning and maintenance.  A typical small business.

We are currently all well, which is the main thing.

From a financial perspective, this will be a worrying time and will be tough for our team and ourselves, as it is for the majority of the people in the UK.